Company Policy

LATENESS & CANCELLATION POLICIES

Our lateness, cancellation, and rescheduling policy are as follows:

  • Please arrive ON TIME for your appointment. Delayed arrival will limit the time of your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other guests, service time will not be extended for late arrivals, and in MOST cases you will not be treated due to our limited Schedule capacity and time slots thereafter being filled.
  • There is a five (5) minute grace period for late arrivals. IF YOU ARE more than 5 minutes late, we CAN NOT treat you, as noted due to our limited space capacity and appointments that follow.
  • You must cancel or reschedule your appointment 24 hours BEFORE your appointment date and time. A full 24 hours notice must be received before your appointment. Please email info@beautenyc.com to have this date and time stamped.
  • Failure to provide such notice will result in a fee: For appointments less than 1 hour will incur a $30 fee, for appointments 1 hour or more $60 will be charged, for Sofwave, Facials and Morpheus appointments $150 fee or loss of deposit, for injectables there will be a $50 fee, charged the day of your missed appointment to your card on file.

  • For same day rescheduling or cancellations due to covid you must provide a positive PCR test for the fee to be waived.

  • We book 5-6 weeks out for Laser hair removal because of this we are usually fully booked 5 weeks out please be aware of this when rescheduling.

CREDIT CARD & PAYMENTS

  • A valid credit card must be kept on file while your treatment sessions are active to cover cancellation, rescheduling and membership fees.
  • We cannot book any appointments without a credit card on file. This applies to all package types including Groupon, Gilt, Pulsed.. etc..
  • All cards on file must be a credit cards, not debit cards.

TAXES & GRATUITIES

  • Taxes and gratuities are NOT included in any service I purchase. It is common practice to tip 15 – 20% of the original service price after EACH treatment. Gratuities are accepted in the form of cash, Venmo or Zelle and go directly to the Technician that treated you.

CHANGE OF TREATMENT AREA

  • You may only change the area of treatment after the FIRST session. If the change to the treatment area is higher in price, applicable fees for the difference must be paid. There is no refund when you change to a lower-priced package. No exception can be made; you may only change the area after the first treatment.

REFUNDS

  • ALL SALES ARE FINAL and non-refundable.
  • We will only exchange the value of the treatment price/package purchased for another treatment. The exchange must be done before your first treatment begins. We will credit the purchased amount towards the amount of the full price of the new treatment area you would like to exchange (for equal or greater value).

MINORS POLICY

  • For any clients under the age of 18, a parent or guardian must be present for the initial treatment. A letter on file giving consent for treatment is also required after the initial treatment if a 16-17 year old is to be seen without a parent or guardian. We do not treat anyone under the age of 16 years old.
  • No minors are to be left unattended in the waiting area. No minors are allowed to be in treatment rooms nor are they allowed to be left with staff unsupervised by a parent or guardian.

Other Policies

  • Please limit guests to 1 as we have limited seating in the waiting area and are mindful of social distancing, especially during COVID surges.
  • If you are required to use your cell phone while at the spa, please do not use speaker mode. You will be asked to turn speaker mode off while inside the spa.

PRIVACY POLICY

This privacy policy (“Privacy Policy”) applies to your use of the www.beautenyc.com website (“Website” or “Site”), which is owned and operated by Beauté Aesthetics, New York City. The terms “we,” “our,” and “us” refer to Beauté Aesthetics. Your privacy and security are important to us. Please read this Privacy Policy carefully to understand how we will use and protect the personal information you provide to us. We will not share your personal information with anyone except as described in this Privacy Policy. By using the Beauté Aesthetics Site, you acknowledge that you agree with this Privacy Policy. In addition, your continued use of the Site following the posting of any updates or changes to our terms and conditions means that you are in agreement with and acceptance of such changes. If you do not agree with this Privacy Policy, please do not provide us with any Personal Information (as defined below) and please refrain from using our Site.

Beauté Aesthetics collects two types of information that you provide to us: “Personal Information” and “Non-Personal Information”. Examples of Personal Information that we collect may include, but are not limited to, your full name, address, telephone number, email address, birthdate, gender, race, payment information, health information that you provide to Beauté Aesthetics, and other personally identifiable information (collectively, the “Personal Information”). Generally, we collect Personal Information when you use the Website to make product purchases, fill out surveys, consent forms, or questionnaires, join our mailing list, request information, correspond with us, enter one of our sweepstakes or contests, choose to submit testimonials, stories, photos, or the like to the Website, or otherwise volunteer information about yourself.

It is the intent of this Site to use Personal Information only for the purpose for which it was requested, and any additional uses specifically provided on this Site. We may collect information from a third party, including an affiliated professional healthcare provider or esthetician, about your treatment options provided to you and your results. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Non-Personal Information is information that does not, by itself, identify you or a specific individual. Examples of Non-Personal Information we may collect include, without limitation, demographic information, which web pages of ours are most often visited, and which of our products are either receiving the most purchases or website visits. We may collect Non-Personal Information through any of the methods discussed above and automatically through industry-standard technologies. Beauté Aesthetics collects other information from users of its Site, such as IP addresses, browser types, location information, and operating system types to assist us in providing and maintaining superior quality service.

We use/process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, to enter into or fulfil a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

– To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

– To post testimonials. We post testimonials on our Services that may contain personal information. Before posting a testimonial, we will obtain your consent to use your name and its content. If you wish to update or delete your testimonial, please contact us at info@beautenyc.com and be sure to include your name and contact information.

– Request feedback. We may use your information to request feedback and to contact you about your use of our Services.

– To manage user accounts. We may use your information to manage your account and keep it in working order.

– Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

– Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

– To deliver and facilitate delivery of services to the user. We may use your information to provide you with the requested service.

– To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with using our Services.

– To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Services, subscribing to marketing, or otherwise contacting us, we will collect personal information from you. You can opt out of our marketing emails at any time.

– Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

– For other business purposes. We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end-users and does not include personal information. We will not use identifiable personal information without your consent.

Enforcement of Law and/or Terms of Use. Sometimes, law enforcement or judicial authorities may require us to provide Personal Information to the appropriate governmental authorities. We will disclose Personal Information upon receipt of a court order or subpoena or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our products or services for illegal activities. We reserve the right to report to law enforcement agencies any activities we believe are unlawful. Moreover, we may use or release account information and Personal Information when we believe that such a release is necessary to enforce or apply our Terms and Conditions or to protect the rights, property, and safety of our users, others, and ourselves.

Change in Control. We may transfer your Personal Information to a successor in interest to us if we are acquired by or merged with another organization. In such event, we will use reasonable efforts to notify you (either by posting notice on the Website or by email to you at the last known email address) before information about you is transferred and becomes subject to a different privacy policy; however, in the event we fail to notify you, your Personal Information will still be transferred, but subject to this Privacy Policy.

Our Security Measures. We aim to protect your personal information through a system of organizational and technical security measures. To serve you, credit card transactions and order fulfillment are handled most efficiently by established third-party banking institutions, process agents, and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order.